Nutanix Engineer / Networking IT Support Engineer (Freelance, On‑Call)

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide break‑and‑fix services on an on‑call freelance basis. The professional will work both onsite and remotely, diagnosing and resolving hardware, network, and virtualization incidents for enterprise customers while delivering high‑quality customer service.

Key responsibilities

• Provide onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management.
• Troubleshoot hardware, software, virtualization, and network issues.
• Resolve network connectivity problems (TCP/IP, VLANs, DNS, DHCP, routing, switching).
• Implement and support backup and disaster‑recovery solutions.
• Respond to critical incidents within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain accurate technical documentation and incident reports.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Valid CCNA certification with at least a 90% score on the induction assessment.
• Fluent English communication skills, both spoken and written.
• Ability to work independently in customer‑facing environments.
• Professional demeanor and strong customer‑service orientation.

Required skills

• Nutanix AOS, AHV, Prism
• VMware and/or Hyper‑V
• TCP/IP, VLAN, DNS, DHCP, routing, switching
• Backup and disaster‑recovery solutions
• PowerShell scripting
• Python scripting (advantageous)
• CCNA certification
• Automation tools such as Ansible and Terraform (preferred)
• Cloud platforms: AWS, Azure, GCP (preferred)