Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them resolve issues and ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order‑related problems.
• Maintain accurate records of all interactions.
• Share customer feedback insights to improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and verbal communication in both French and English.
• Calm, solution‑focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools (preferred).
• Familiarity with e‑commerce and CRM systems (preferred).

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑oriented team culture.