Head of Support Services

About the role

The Head of Support Services provides strategic leadership and operational oversight for finance, human resources, logistics, procurement, administration and IT functions of the Danish Refugee Council mission in Burkina Faso. The role ensures compliance with DRC policies, donor agreements and local regulations while translating country strategies into concrete action plans.

Key responsibilities

• Ensure mission financial procedures comply with DRC policies and donor requirements, including financial reporting, cash and treasury management, and balance‑sheet reconciliations.
• Support budget holders in preparing accurate budgets, monitor budget execution, and produce consolidated mission budgets and financial analyses for senior management.
• Oversee internal and external audits, implement corrective actions and maintain compliance with support service standards.
• Manage logistics systems, including fleet, stock, and procurement processes, ensuring timely acquisition of goods and services.
• Provide guidance on human‑resource matters, administration and IT support to strengthen operational efficiency.

Required profile

• Proven experience managing finance, logistics, procurement and administrative functions in a humanitarian or development context.
• Strong knowledge of donor compliance, financial reporting standards and procurement regulations.
• Ability to lead multidisciplinary teams, develop strategic plans and ensure operational effectiveness.

Required skills