French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering assistance via phone and live chat while helping to build confidence in our brand.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of inquiries.
• Troubleshoot issues and guide customers to effective solutions.
• Document every interaction accurately in our support system.
• Share customer feedback to improve processes and products.
• Collaborate with teammates across time zones to stay aligned on goals.

Required profile

• Fluent in spoken and written French and English.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact centre.
• Patient, detail‑oriented and motivated to help customers.
• Ability to work independently in a quiet home office with a reliable internet connection.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication and professional growth.