French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, handling inbound calls, live chat and email with professionalism and empathy.

Key responsibilities

• Provide top‑tier support in French and English via voice, chat and email.
• Troubleshoot customer issues and deliver effective resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote customer service experience.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or Shopify.

What we offer

• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent position with growth opportunities.