French-Speaking Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our remote‑first team. The role involves handling inbound calls, live chat, and email inquiries, delivering friendly and effective assistance to our French‑speaking customers.

Key responsibilities

• Deliver top‑tier support in both French and English through voice and chat.
• Troubleshoot issues and provide effective resolutions with a customer‑first mindset.
• Build strong relationships through clear and empathetic communication.
• Collaborate closely with teammates to ensure consistent, high‑quality service.
• Provide customer feedback to help improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in French and English, both written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal time.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work arrangement.