French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, handling inbound calls, live chat and email while delivering friendly, timely assistance.

Key responsibilities

• Provide top-tier support in French and English via voice and chat channels.
• Troubleshoot customer issues and offer effective, customer-first solutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high-quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal skills.
• Calm and solution-focused under pressure.
• Familiarity with e-commerce and CRM environments is a plus.
• Experience with Gorgias, Zendesk, Shopify or similar platforms is advantageous.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance-based bonuses.
• Permanent, fully remote work-from-home arrangement.