French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, providing clear, friendly, and professional assistance.

Key responsibilities

• Deliver timely support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions accurately in our support system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay updated on priorities.
• Represent the brand with professionalism and patience.

Required profile

• At least 1 year of remote customer service or similar experience.
• Fluent written and spoken French and English.
• Excellent communication skills and calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A growth‑focused team that values accountability and human connection.