French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via voice calls and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log all interactions precisely in our support platform.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable laptop (i5 or higher) and stable internet (≥25 Mbps).
• Quiet, dedicated workspace for calls.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive pay with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Growth‑focused team that values accountability and human connection.