Content Moderator – Trust & Safety Specialist

About the role

The Content Moderator (Trust & Safety Specialist) ensures that user‑generated content on the platform complies with policies, legal standards, and community expectations. Working remotely, you will review text, images and videos, focusing on high‑priority and edge‑case queues that require human judgment.

Key responsibilities

• Review and act on reported content (text, images, videos) to enforce platform guidelines.
• Monitor daily queues, detect new abuse patterns, and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions.
• Participate in calibration sessions to ensure policy consistency.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red‑alert” incidents such as graphic live streams or coordinated harassment campaigns.

Required profile

• Minimum 2 years experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• Strong emotional resilience and ability to review disturbing content without compromising well‑being.
• Deep understanding of regional cultural nuances and ability to differentiate hate speech from protected political expression.
• Proven ability to maintain quality metrics while processing 80‑100+ content items per hour.
• Attention to detail and capacity to stay focused during repetitive tasks.

Required skills

• Proficiency with moderation tools such as Hive, Besedo, and Salesforce.
• Experience using Google Workspace.