Agent Operations Territory Lead

About the role

Wave is building a cashless Africa and needs a dynamic leader to oversee its agent network across Burkina Faso. As the Agent Operations Territory Lead, you will drive product roll‑outs, manage agent recruitment and training, and ensure compliance and performance in your territory.

Key responsibilities

• Lead a team of agent openers to recruit, train and certify agents throughout the territory.
• Ensure agents meet legal, policy and quality standards, including contract terms, fraud management and cash handling.
• Collaborate with branding, liquidity and risk teams to equip agents, monitor cash float and mitigate emerging issues.
• Conduct routine field visits, assess performance, close under‑performing agents and recover Wave equipment.
• Serve as the primary point of contact for all agency networks acquiring Wave products.
• Promote excellent customer service among distributors and agents.

Required profile

• Fluent in French and the local language.
• Minimum 2 years experience managing an agent network in Burkina Faso, including at least 1 year leading field‑based teams.
• Bachelor’s degree in Sales, Marketing or a related field.
• Legal work authorization in Burkina Faso.

Required skills

What we offer

• 6‑month fixed‑term contract with competitive, transparent salary.
• Generous health insurance for you and your dependents.
• Opportunity to shape financial inclusion across a fast‑growing market.