Partner Operations Representative

About the role

Wave is looking for a Partner Operations Representative to join its PartnerOps team in Ouagadougou. You will help integrate and maintain bill‑payment services in the Wave app, ensuring reliability, funding business accounts and building strong partner relationships across multiple African markets.

Key responsibilities

• Manage operationally escalated cases from Support Teams and communicate resolutions to partners.
• Interpret user data, Sigma charts and partner feedback to improve service availability.
• Perform collections, forecasts and reconciliations and monitor their effectiveness.
• Communicate clearly with partners about issues, claims and outages, and escalate when necessary.
• Draft and ship public announcements under supervision, maintaining accurate records in Slack and Google Suite.
• Coordinate with engineering, product and other departments to convey precise technical requirements without intermediary.

Required profile

• Resourceful, determined and tenacious with a strong bias for getting things done.
• Highly organised, able to keep detailed notes and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills in English.
• Ability to work onsite in Ouagadougou and support operations across all Wave subsidiaries.

Required skills

• Proficiency with Slack for real‑time communication.
• Experience using Google Suite (Docs, Sheets, Slides, Drive).
• Ability to read and interpret Sigma charts.

What we offer

• Competitive salary calculated with a transparent formula.
• Generous health insurance for you and your dependents.
• Parental leave – 26 weeks for mothers and 4 weeks for fathers.
• Permanent contract with opportunities to grow in a fast‑expanding fintech.