French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French-speaking customers, providing assistance via phone, live chat and email while delivering a friendly, solution-focused experience.

Key responsibilities

• Handle inbound customer inquiries in French and English through voice calls, live chat and email.
• Troubleshoot issues, identify root causes and provide effective resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent, high-quality service.
• Gather and relay customer feedback to improve tools, processes and the overall experience.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm under pressure with a customer-first mindset.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or similar.
• Knowledge of Shopify or comparable e-commerce systems.
• Basic proficiency with CRM tools.

What we offer

• Competitive salary with annual reviews and performance-based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent position with opportunities for growth.