French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering professional, clear, and friendly assistance.

Key responsibilities

• Provide timely, friendly, and accurate support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions accurately in our support system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism and patience.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and verbal communication in both French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and human connection.