French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document all interactions in the support system to ensure continuity.
• Share customer feedback and insights to improve products and processes.
• Collaborate with remote teammates to align on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact centre.
• Patient, detail‑oriented, and self‑motivated.
• Ability to work independently in a quiet home office.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with flexible hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture focused on fairness, communication, and growth.