French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email while upholding our standards of professionalism and care.

Key responsibilities

• Deliver high‑quality support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Experience with bilingual support is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Competitive salary with annual reviews.
• Performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent work‑from‑home setup.
• Opportunities for career growth in a collaborative environment.