French-English Customer Support Associate

About the role

We are looking for a French‑English Customer Support Associate to join our global e‑commerce team. In this remote position you will interact with customers via phone and live chat, providing clear, friendly assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through voice calls and live‑chat channels.
• Troubleshoot customer issues, guide them step‑by‑step to resolution, and log each interaction.
• Identify recurring trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand with professionalism, empathy, and patience.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar support tools).

What we offer

• Permanent remote work – you can work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a team that values accountability and human connection.