Bilingual French/English Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring a smooth and positive experience while representing our brand with professionalism.

Key responsibilities

• Provide timely, courteous support in both French and English through chat and email.
• Assist customers with inquiries, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to uphold consistent, high‑quality service.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Organized, reliable, and able to handle multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or a health stipend.
• Holiday bonuses and opportunities for career growth.