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Competences
Experience
Customer Service Team Member
KFC Junction
2022-01 - 2025-07
Welcomed guests, took orders and served meals while maintaining a clean dining area. Handled billing, processed payments and resolved customer concerns courteously. Utilised POS systems for order entry and cash handling, ensuring accurate transaction records. Contributed to team efficiency through multitasking and effective communication, supporting high service standards.
Cashier
Retail Supermarket
2020-08 - 2021-12
Processed customer payments and issued receipts with high accuracy, balancing the cash drawer at each shift. Maintained transaction records and assisted customers with product information, enhancing the shopping experience. Applied problem‑solving skills to address billing issues and improve checkout efficiency. Collaborated with store staff to ensure smooth operations during peak periods.
Wines & Spirits Attendant / Stock Controller
Thirst Trap Wines and Spirits
2019-02 - 2020-07
Managed stock receiving, storage and daily movement using a POS inventory system, updating records and generating weekly reports. Conducted regular physical counts, reconciled discrepancies and reported shortages, reducing stock losses. Assisted customers in product selection, providing knowledgeable recommendations on wines and spirits. Ensured proper arrangement and cleanliness of storage areas, supporting efficient inventory turnover.
Langues
English
fluent
Kiswahili
fluent
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