Operations Manager, Liquidity Management

About the role

Mercuryo, a Web3 and DeFi payments platform, is looking for an Operations Manager, Liquidity Management. You will oversee day-to-day crypto processing, exchange and liquidity flows, keeping deposits, withdrawals, transaction pipelines, routing and custody provider activities stable. You will monitor operational and business metrics, manage incidents and partner-side escalations, and work with Tech and Fin Ops teams to improve provider performance, liquidity efficiency, margins and reliability.

Key responsibilities

• Own the day-to-day operations of crypto processing and exchange flows, including deposits, withdrawals, transaction pipelines and custody provider activities.
• Monitor key operational and business metrics, keep performance within targets and adjust routing or settings when needed.
• Ensure stable routing across exchanges and liquidity providers, especially during maintenance windows or partner-side issues.
• Investigate complex operational cases and incidents, find root causes and drive follow-up actions to prevent recurrence.
• Work with Tech and Fin Ops teams on provider testing, onboarding and process improvements.
• Track liquidity and custody partners' fees, SLA, uptime, latency and API changes.
• Identify ways to improve margins, reduce costs and optimise efficiency.
• Prepare regular reports on fees, revenue, volumes and liquidity, and keep documentation, runbooks and audit materials up to date.
• Manage relationships with third-party vendors for support and project management.

Required profile

• 3-4 years of experience in crypto, fintech, payments or a similar operations role.
• Experience working with exchanges, liquidity providers or custody partners.
• Experience leading incident investigations, preparing RCA reports and tracking corrective actions.
• Ability to work with external partners on escalations, SLAs and operational improvements.
• Attention to detail, structured problem-solving and clear written communication with confident English.

Required skills

• Practical understanding of major blockchain networks such as BTC, ETH, TRON, Polygon and Solana.
• Understanding of transaction accounting, reconciliation and operational controls.
• Analytical skills with metrics, profitability and incident data.
• Familiarity with crypto-related compliance requirements.

What we offer

• Competitive market-rate salary and performance-based incentives.
• 22 days annual leave plus 6 company days and bank holidays.
• Health insurance, maternity and paternity leave support, and an extensive benefits programme.
• Flexible schedule, remote work options and modern offices and co-working spaces across 6 countries.
• Working equipment, professional development and training, and the chance to shape the initiatives you work on.